FAQ's

Frequently Asked Questions

Q1. What skin types do your products cater to?
We carry products suited to all types of skin, including oily, dry, sensitive, and combination. For a more tailored recommendation, it is best to look into the uniqueness of each product.

Q2. How do I choose the right skincare product for my skin?
First, it is vital to know your skin type (dry, oily, combination, or sensitive) and pinpoint your main concern (acne, wrinkles, dryness, etc.). To support your journey, our site includes helpful guides and filters to direct you to the most suitable products.

Q3. Are your products cruelty-free and ethically sourced?
Yes, we practice cruelty-free and ethical sourcing. None of our products are tested on animals, and our ingredients are sustainably sourced whenever possible.

Q4. How do I get the most out of your products?
Most products have their usage instructions printed on the label. For skincare, daytime routines usually involve cleansing, moisturizing, and sun protection, while nighttime routines may include treatments such as serums or creams.

Q5. Can your products trigger allergic reactions?
We do our best to use gentle ingredients, but for any potential allergic reactions, always check the ingredient list. If you have allergies or sensitive skin, we recommend doing a patch test or consulting a doctor before use.

Q6. What is your refund and return policy?
We accept returns for unopened products within 30 days of purchase. Refunds will be processed to the original payment method. Please contact our support team for a return authorization and detailed instructions.

Q7. How long will it take to ship my order, and is there a cost?
Shipping times and costs vary depending on your location. Estimated delivery times and shipping costs are displayed at checkout. We offer free shipping on qualifying orders.

Q8. How do I know where my order is?
After your order ships, you’ll receive an email containing a tracking number so you can follow your package’s progress.

Q9. Do you ship internationally?
We currently ship to select countries only. For the most updated list of locations, please refer to our shipping policy page.

Q10. Is it safe to buy skincare products online?
Definitely. We use secure payment gateways and data encryption. To ensure product authenticity, always order directly from our official website.